Category Archives: Social Media
Facebook Insights
‘Facebook Analytics’ how useful have they really been with a two day delay before data was included in the figures you could access? With the new Timeline you are able to view Insights (the new wording for analytics) in real … Continue reading
How fcommerce is developing
With Christmas traditionally being a time to look at how the High Street is performing we have taken the time to review how the world of fcommerce is developing. For a word to describe the process of selling goods on … Continue reading
Using Social Networking Effectively
Social networking is brilliant at increasing the way in which businesses can interact with their customers, reach new customers and network with relevant industry contacts but on the other hand it is also giving power to the people and weight … Continue reading
Social Media, Virtual Agents and Social CRM
Companies have looked to have a presence in social media sites such as facebook from the early days of their appearance on the digital landscape. The number of companies using social media for public relations and marketing has been growing … Continue reading
Changes to Privacy in Facebook
Created By Nickie Holford Another instalment of my regular blog on social media developments looks this time at Facebook’s new changes to privacy settings on personal profiles revealed recently. So what does this mean for the average Facebook user? The … Continue reading
Good and Bad Practice – Social Media and Customer Service
Created By Nickie Holford Following on from my previous blog post, Social Media and Customer Service, I wanted to highlight some further recent good examples in my opinion of good and bad practice. One of our staff members in the office commented … Continue reading
Facebook v Google+
Our view at the moment is that Google has a major problem and has been caught completely cold by the run away success of Facebook and the other social networks. Will they be able to fully recover is another question and their … Continue reading
